Privacy Policy

Last updated: July 17, 2018

What information do we collect?

  • Our website logs URLs and user agents of anonymous visitors. Submitting a support/information ticket and/or logging into a client account will log a hostname and/or IP address.
  • Our client websites may embed various social media content, utilize server-based and/or Google Analytics web analytics, and other client-uploaded content. We monitor websites manually and with 24/7 automated tools for unauthorized changes and security.

Webmail and Email Services

  • Logs for message delivery, and webmail logins are retained for 3 days. This may include IP addresses.
  • We retain aggregated, per-user and per-domain statistics such as volume of message traffic, SMTP/IMAP/POP usage, and spam/virus filtering counts for up to 3 months.

Data Protections

  • All connections to our websites, including email services and client websites, are protected from manipulation or observation by HTTPS encryption (also known as TLS or SSL), whenever possible.
  • Credit card data entered on our billing and support website ( is never stored by us. Our secure payment processor stores full credit card information, while only an identifying token is stored by us.
  • Client billing and support data is protected by a combination of encryption at-rest, enforced internal multi-factor authentication, secured remote backups, and storage with at least 99.999999999% durability.
  • Content on client websites is protected by automatic (rolling, up to 20) backups, made upon each major change or re-publishing. Manual (rolling, up to 10) backups can also be created.

Data Retention

  • All client data stored by our billing and support website (my.churchwebsupport) is deleted if no invoicing or transaction activity has occurred for 36 months.
  • Any data we maintain can be purged from our systems and/or provided within 30 days, upon verifiable request.

Please contact us at with any questions or concerns.

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