Denial of Service Attacks (Resolved)
  • Priority - High
  • Affecting System - All systems

  • Our hosting provider is defending against a large DDoS (denial of service) attack. DDoS attacks aim to overwhelm servers, slowing or even preventing legitimate traffic.

    Websites are currently running well, but are at times slow to load as protections adapt to the attack.

    We have a system status page always available here.

  • Date - 2017-08-23 08:00 - 2017-08-23 09:20
  • Last Updated - 2017-08-23 10:41
Emergency Maintenance (Resolved)
  • Priority - Critical
  • Affecting System - All services

  • [Emergency Maintenance] Sat., Aug. 19 at 8 AM to 10 AM (EST) all services will be offline to improve protection against future DDoS attacks.

  • Date - 2017-08-19 08:00 - 2017-08-19 15:15
  • Last Updated - 2017-08-18 18:00
Service Disruption (Resolved)
  • Priority - Critical
  • Affecting System - All email and website services

  • Our hosting provider experienced an infrastructure outage. Updates will be posted soon as possible.

  • Date - 2017-05-16 18:01 - 2017-05-16 19:12
  • Last Updated - 2017-05-16 19:12
Email Maintenance (Resolved)
  • Priority - High
  • Affecting System - Email Servers

  • [Upcoming Maintenance] Sunday, February 26th at 11pm EST
    Email services will be unavailable for approximately 2 hours during scheduled maintenance and security upgrades.

    If you are experiencing any issues inconsistent with this notice, please open a support ticket with us here.

  • Date - 2017-02-26 23:00 - 2017-02-27 01:00
  • Last Updated - 2017-02-28 00:24
Hosting Outage (Resolved)
  • Priority - High
  • Affecting System - Website, billing, and email servers

  • Websites were slow to load while our hosting provider recovered from a DDoS attack.

  • Date - 2017-01-20 17:22 - 2017-01-20 19:06
  • Last Updated - 2017-01-20 19:19
Software Upgrade (Resolved)
  • Priority - Medium
  • Affecting System - Email Server

  • Email access will be unavailable during software upgrades to our servers at 10-11pm EST. Updates at status.churchwebsupport.com

  • Date - 2017-01-18 22:00 - 2017-01-18 23:00
  • Last Updated - 2017-01-18 22:51
Server Maintenance (Resolved)
  • Priority - Low
  • Affecting System - Website, Email and Billing Servers

  • Websites and email accounts will be intermittently unavailable during scheduled maintenance and security updates to server.

    Estimated Duration: 10 minutes

  • Date - 2016-08-10 23:59 - 2016-08-11 00:09
  • Last Updated - 2016-09-21 10:53
Email Server Issue (Resolved)
  • Priority - Critical
  • Affecting System - Dedicated Email Server

  • Some clients are currently unable to access, send, or receive email. Emails sent to clients during this time will be received following recovery.

  • Date - 2016-08-19 23:06 - 2016-08-20 02:08
  • Last Updated - 2016-08-19 23:18
Hosting Provider Outage (Resolved)
  • Priority - Critical
  • Affecting System - Billing and Client Websites

  • Our website hosting provider suffered an infrastructure outage during this window. During this period, all client websites and billing logins will not have been available. We apologize for any inconvenience this may have caused.

    Duration: 35 minutes

  • Date - 2016-01-18 11:42 - 2016-01-18 12:17
  • Last Updated - 2016-08-10 10:59
Hosting Provider Outage (Resolved)
  • Priority - Critical
  • Affecting System - Billing, Email and Client Websites

  • Our hosting provider suffered a Distributed Denial of Service attack during this window. During this time all client websites, billing logins, and some email services may have been unavailable. We apologize for any inconvenience this may have caused.

    Duration: 1 hour 22 minutes

  • Date - 2016-04-26 16:34 - 2016-04-26 23:03
  • Last Updated - 2016-08-10 10:59
Database Issues (Resolved)
  • Priority - High
  • Affecting System - Billing Website

  • Database upgrade caused multiple issues with updating or adding client information. All client activities performed today have been preserved.

    Duration: Approximately 15 hours

  • Date - 2016-01-04 08:00 - 2016-01-04 23:00
  • Last Updated - 2016-08-10 10:57
Server Maintenance (Resolved)
  • Priority - Low
  • Affecting System - Website, Email and Billing Servers

  • Websites and email accounts will have been intermittently unavailable during scheduled maintenance and security updates to server.

    Duration: 33 minutes

  • Date - 2016-08-06 23:51 - 2016-08-07 00:24
  • Last Updated - 2016-08-10 10:56
Server Maintenance (Resolved)
  • Priority - Low
  • Affecting System - Website, Email and Billing Servers

  • Websites and email accounts will have been intermittently unavailable during scheduled maintenance and security updates to server.

    Duration: 6 minutes

  • Date - 2015-12-09 23:48 - 2015-12-09 23:54
  • Last Updated - 2016-08-10 10:54
Server Maintenance (Resolved)
  • Priority - Low
  • Affecting System - Website, Email and Billing Servers

  • Websites and email accounts will have been intermittently unavailable during scheduled maintenance and security updates to server.

    Duration: 6 minutes

  • Date - 2016-01-14 21:26 - 2016-01-14 21:32
  • Last Updated - 2016-08-10 10:54
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